About the Role
We are looking for a proactive and customer-focused Support Executive to handle learner queries, provide timely assistance, and ensure a smooth support experience. The ideal candidate should have strong communication skills and the ability to resolve issues efficiently.
Key Responsibilities
- Handle learner/customer queries via calls, emails, and chat support.
- Provide accurate information and timely resolution to support requests.
- Coordinate with internal teams to resolve technical or operational issues.
- Maintain proper records of queries, resolutions, and follow-ups.
- Ensure high customer satisfaction through professional communication.
- Escalate unresolved issues to the concerned team with proper documentation.
- Support day-to-day operations and ensure smooth coordination across departments.
- Assist in reporting and tracking support performance metrics.
Requirements
- Minimum 2 years of experience in customer support, operations, or a similar role.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and meet deadlines.
- Basic knowledge of MS Office (Excel, Word) and email communication.
- Problem-solving attitude with attention to detail.